Core Structure
10 years on the aluminum structure including columns, base plates, and beams for any structural defects, deformation, or corrosion under normal use.
10 Year Pergola Warranty
Learn what's covered by the PERGOLUX warranty, how to activate it, and our simple process for filing claims.
We stand by our craftmanship.
The PERGOLUX North America team is here to help. If something is not right, reach out to us, even if your problem is not covered by our warranty. We do our best to find a fair solution.
Warranty coverage detailed on this page is for products purchased from pergoluxshop.com. Coverage is non-transferable and valid only for the original purchaser of products sold by PERGOLUX in the USA and Canada.
What's Covered?
PERGOLUX Warranty Coverage
Your PERGOLUX structure is built to last and protected by a layered limited warranty.
Coating & Finish
5 years on the powder coating or paint finish. This covers peeling or cracking under normal weather conditions.
Moving Parts & Electrical
2 years on moving parts against wear and tear under normal use and weather conditions, plus electrical components against material and manufacturing defects
Activating Your PERGOLUX Warranty
Easily activate via email. You'll send confirmation with:
- Proof of purchase
- Installation date
- Photos of your installed product
- Photos verifying correct assembly and sealing
- Details about your structure’s foundation
When Does Coverage Start?
Coverage starts on your installation date once your registration is confirmed. Replacement parts or products are covered under the original warranty term and do not restart or extend the coverage period.
PERGOLUX Warranty Claims Process
As soon as you spot a problem, you can submit a claim.
Review our step-by-step claim instructions or see the detailed guidance in your full warranty document. For some issues, specific photos or video angles may be requested.
Claims Processing Time
Processing time for your claim will depend on the nature of the issue, completeness of your documentation, and how quickly you get back to us on any follow-up questions. All warranty claims are processed within 180 days of receipt. Most are resolved much sooner.
Review and Resolutions
Our customer support team reviews and works to get you the best solution. We may ask for additional details to determine the best solution. Solutions can range from guided troubleshooting, replacement of individual parts or full products, or a refund.
Delivery Damange
In the unlikely event that something is missing or arrives damaged, we’ll send replacement parts quickly so you can complete the installation. Our team will document your case and make sure your warranty eligibility isn’t affected if delivery damage delays your installation.
Replacement Parts
Replacements are shipped to the original order address. Thanks to our SnapFIT™ engineering, replacing most components under warranty is straightforward. Many replacements can be done without professional tools. Replacement parts or products continue under the original warranty term.
Maintaining Warranty Coverage
To keep your warranty valid and in good standing:
- Complete installation within 6 months of purchase
- Follow all provided installation and maintenance instructions
- Avoid unauthorized modifications or repairs
- Handle, transport, and store your pergola with care
- Keep your account in good financial standing with PERGOLUX
Warranty FAQs
Don't see the answer you need? Email us at warranty@pergoluxshop.com.
What's not covered by PERGOLUX warranty?
Some issues fall outside the scope of your warranty, so be sure to review your full warranty document for details. This includes damages or defects from:
- Improper installation, modification, or unauthorized repairs
- Exceptional weather conditions such as flooding, lightning, hail, fire, or other natural disasters
- Exceeding the specified wind or snow load limits
- Natural wear, discoloration, or fading from sun exposure, smoke, or saltwater
- Third-party damage, including vandalism or work done by contractors
- Changes to the installation surface or environment, such as shifting concrete, decaying wood, or loss of integrity in a supporting structure
- Accessories and add-ons not purchased with the original structure
- Costs related to packaging, dismantling, storage, transport, or handling
Does PERGOLUX warranty coverage differ by model?
All PERGOLUX structures come with the same warranty terms: 10 years for the aluminum structure, 5 years for the powder coating, and 2 years for electrical and moving parts. What varies by model are the tested performance ratings such as wind and snow load. These ratings show what conditions each pergola is designed to handle but don’t change the warranty itself. As long as the pergola is installed correctly and used within its rated limits, your coverage is the same across all models.
What if I forget to register my PERGOLUX warranty?
We understand that things happen. If more than six months have passed since delivery and your pergola hasn’t been registered, warranty coverage may be limited or denied. Please contact warranty@pergoluxshop.com as soon as possible. Share your proof of purchase and installation date so we can review your situation and determine the best path forward.
How can I check if my PERGOLUX warranty is active?
Your warranty begins on your installation date and remains valid for the period outlined in your warranty terms. You can refer to your original registration confirmation email to verify that your warranty was activated, or contact our team at warranty@pergoluxshop.com if you need help confirming your coverage details.
Are labor and shipping costs covered for PERGOLUX warranty claims?
Yes, for the first year after installation, PERGOLUX covers all parts and labor needed to repair or replace components under warranty. After the first year, we’ll always guide you through the process and make it as simple and affordable as possible.
Does PERGOLUX offer warranty coverage outside the U.S. and Canada?
The warranty coverage detailed on this page applies only to products purchased from pergoluxshop.com and installed within the United States or Canada. If you plan to install your pergola elsewhere, contact our customer service team for guidance on how to purchase through your local PERGOLUX distributor. They can confirm what warranty terms apply in that region.
Can I extend my PERGOLUX warranty?
We don’t currently offer extended warranty options. If you experience an issue after your warranty period ends, contact our customer service team. We’ll do our best to help find a fair solution. We encourage you to follow the regular maintenance and care routine outlined in your product manual. This will help maximize the lifespan and performance of your products.
Is my PERGOLUX warranty transferable?
No. Your warranty is non-transferable and only applies to you as the original purchaser. If you sell or gift your product, the warranty coverage does not transfer to the new owner. However, they can still contact our customer service team for replacement parts or general product support.