Pergola Warranty

10 Year Structural Warranty

We've spent years perfecting our Nordic engineering. Your PERGOLUX structure is built to last, protected by a layered limited warranty:

  • 10 years on the aluminum structure including the columns, base plates, and beams for any structural defects, deformation, or corrosion under normal use
  • 5 years on the powder coating or paint finish covers peeling or cracking under normal weather conditions
  • 2 years on moving parts against wear and tear under normal use and weather conditions
  • 2 years on electrical components against material and manufacturing defects

Warranty coverage for products purchased from pergoluxshop.com is non-transferable and valid only for the original purchaser of products sold by PERGOLUX in the USA and Canada.

Activating Your PERGOLUX Warranty

Register your product within six (6) months of delivery to activate your warranty. You’ll receive an automated confirmation once your registration is received. 

Coverage starts on your installation date once your registration is confirmed. Replacement parts or products are covered under the original warranty term and do not restart or extend the coverage period.

Maintaining Warranty Coverage

To keep your warranty valid and in good standing, we ask that you:

  • Complete installation within 6 months of purchase
  • Follow all provided installation and maintenance instructions
  • Avoid unauthorized modifications or repairs
  • Handle, transport, and store your pergola with care
  • Keep your account in good financial standing with PERGOLUX

Failure to meet these conditions can void your coverage. 

What’s Not Covered Under Warranty

Some issues fall outside the scope of your warranty. This includes damages or defects from:

  • Improper installation, modification, or unauthorized repairs
  • Exceptional weather conditions such as flooding, lightning, hail, fire, or other natural disasters
  • Exceeding the specified wind or snow load limits
  • Natural wear, discoloration, or fading from sun exposure, smoke, or saltwater
  • Third-party damage, including vandalism or work done by contractors
  • Changes to the installation surface or environment, such as shifting concrete, decaying wood, or loss of integrity in a supporting structure

Also not covered:

  • Accessories and add-ons not purchased with the original structure
  • Costs related to packaging, dismantling, storage, transport, or handling

Not sure if your issue is covered? Visit our help center to search for more detailed help.

How Warranty Claims Work

Products purchased from pergoluxshop.com and installed within the United States or Canada can qualify for warranty review if the claim is submitted by the original owner.

Within 30 days of noticing an issue, review our step-by-step claim instructions or see the detailed guidance in your full warranty document. Please wait before attempting any repairs or modifications. Our team may need to inspect the product. Performing work beforehand could void your coverage.

We Review & Resolve

Our customer support team will review your claim. We may ask for additional details to determine the best solution.

Depending on the findings, PERGOLUX may:

  • Provide troubleshooting guidance to help you fix the issue
  • Replace individual parts or the full product
  • Or, refund the purchase price

Claim Processing Time

Processing time for your claim will depend on the nature of the issue, completeness of your documentation, and how quickly you get back to us on any follow-up questions. All warranty claims are processed within 180 days of receipt. Most are resolved much sooner.

Replacement Parts

Replacements are shipped to the original order address. Thanks to our SnapFIT™ engineering, replacing most components under warranty is straightforward. Many replacements can be done without professional tools. Replacement parts or products continue under the original warranty term.

For full warranty details, visit our complete Warranty guide.