We purchased the 10’ X 13’ free standing pergola for our recently upgraded deck. Delivery took a little patience, but no issues with the delivered product. I assembled it myself and simple easy to follow instructions made it easy. Looks great and functions perfectly. Great product and I would recommend it to anyone.

We love our backyard transformation! Elite Tech Installers did a fantastic job. Wait time was very long but worth it in the end.

We love our Pergolux Pergola. The build quality is fantastic. Assembly was straightforward, partially because of the quality of the manufacturing....everything just fit perfectly. Instructions were clear. It is a beautiful addition to our home and works perfectly. We have had many complements on the pergola. Cannot recommend this product and company enough.

Customer service (EricL) was amazing when I inquired about a baseplate to cover the anchor bolts. Although the company does not offer one, he worked with me directly on a 3D printed design of his and after some trial and error, I am just thrilled with that result also. It blends perfectly with the pergola design and hides the concrete anchor bolts. That is customer service above and beyond!

Very satisfied with the product. Easy assembly the videos really helped. Would highly recommend this product.

I absolutely love my Pergola. Took about 8 hours over 2 days to do this with some help from friends.
Only thing I’d recommend is putting the instructions for the screens and or any attachments clearly up front not in a separate install guide. I took out all the tracks/ pieces (so I thought) but then realized there was 1 more and now it’s hard to get out, in order to install my screen.
But the videos and instructions for most part clear and it’s incredibly sturdy!

Overall, very satisfied with the quality and service received and happy with the purchase. Here a few "hits and misses";
Hits:
Delivery - all boxes arrived undamaged and on time. shipper kept us up to date on delivery date and time.
Quality - parts were well packaged and protected, no scratches or blemishes.
Final Product - the pergola is very impressive once complete. the louvers work easily (manual crank) and close securely. Screens are very nice, the move easily up and down and lock into positions securely, very good at shading the sun. we bought the led light kit and it works well.
Customer service was very friendly and helpful when we contacted them.
Misses:
Instructions - could be better, the illustrations were well done, the biggest problem was finding and identifying the parts that are needed. we received 17 boxes and most of them had shipping labels and stamps that covered the box number. so even though the box and part numbers are listed in the instructions it did not help. you had to open most of the boxes and hunt for what you need. I would suggest labeling the boxes on the side and ends in several places so the number doesn't get covered up and/or list the part numbers in the box in a separate envelope attached to the box.
Include up to date instructions with the shipment. I downloaded the instructions from the website and printed them, after starting the assembly we noticed some things didn't match up - I called customer service and they looked up the order number and e-mailed the correct instruction pdf for our purchase. a current manual and or cd, or link to the correct instructions should be included with the shipment.
The app was difficult to use - assembling the pergola in the hot & bright sun of Arizona makes looking at your phone difficult - I wish manufactures would realize that sometimes the phone and the cloud isn't the best solution.

aside from these minor "misses" Pergolux overall is a great product!!

Its a game changer for my backyard. We absolutely love it and its so well made. Cannot wait to add upgrades!!!

I was able to complete this project from unboxing to heater installation mostly on my own with help from 3-4 others during the main structure assembly and final placement. The delivery was great and they walked each large box to my backyard deck. I ran into a damaged part but the team was able to resolve it. I think it would have taken a weekend or two but the damaged part put a hold on the entire project. Really nice black finish and stout structure.