Customer reviews

Based on 2010 reviews
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(1718)
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PERGOLUX Pergola S1
Barry Betteridge
My experience with pergolux

After lots of research over the various pergolas I finally opted for the Pergolux .
The sales staff were very helpful and had it delivered to me within 10 days. Unfortunately, when I started assembling it the first upright and baseplate were defective!
Not a good start but the after sales team got straight on it and replaced the defective parts within 2weeks.
Everything else was fine and the unit went together perfectly.
Very pleased with the way it looks.

Amazing addition to our home

We love our pergolux, we have the heaters and blinds and even in winter it is snug with the blinds down. It is amazing quality and we also love the roof that can open and close in seconds.

We LOVE our pergola!

The pergola came quickly and was delivered in perfect condition. My husband and I built it together over a couple of days and it went very smoothly. It seems quite sturdy and has withstood some pretty high winds. We got the Sundream with electric louvers and LED lights. The LED lights are the perfect amount of illumination for an evening out with friends. It's a very soft, non-glaring light. We enjoyed it for a few weeks before it got cold and can't wait to get back out there. We bought 2 screens with it as well and they function smoothly with a bit of self-retracting action. We wish we had bought a 3rd screen. We got a free heater but haven't been able to use it yet as it blew a breaker when we first plugged it in. It works fine in a 20 amp plug but the one near the pergola is only 15 amp. I highly recommend this pergola for ease of build, its beauty, cost and quality.

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PERGOLUX Pergola S1
William McRobbie
Pergola a GoGo.

What a great piece of kit. I wish I had bought 2 blinds, but I made the decision to go for the 1, mainly on cost alone. The delivery was excellent, the guys who built it were incredible. All in all, a superb job. Well done guys. I will enjoy my garden all the year round. Thanks again.

Pergola is fantastic!

Not had the chance to maximise the benefits of the pergola as it was installed last week(December). But looks amazing… highly recommend you use the nominated installers (MHeaven) they were fantastic!

Could not be happier!

This decision to buy a Pergola took a long time on my end since I let myself be deterred by the idea that I wanted custom sized for my 15x17 deck. But what I got quoted for that was ridiculous; anywhere from 15k with plastic (!) louvers to 40k uninstalled.

When I found Pergolux, I compared them with other kit sellers like Bon Pergola but found that they not only had the best look and seemed of much more solid quality, but they were also interested in my business without the hard sell.
Every question was patiently answered, countless resources provided so that I could be convinced of the pergolux quality .
I reconfigured my project to work with a 13x13 wall mount Pergolux and boy am I happy about the at minimum 10k saved! The missing footage does not matter a bit and our new deck design with the pergola has been greatly admired during our inaugural party..
The construction is solid. Because our project was connected to a deck built, we had the pergola installed by our contractor in about 5 hours. He who initially connected me to the 15k quoter, now tells everyone about it, since he was impressed by the quality and ease of building.

One more shoutout to their customer service: When our delivery hit a snag (entirely by fault of the logistics provider), customer service was on it and did not let go until the kit made it safely by the deadline of construction to our house. They called me back after hours, kept me informed and showed me they cared about my project and forced the logistics provider to send an extra truck to my door, just to be able to continue the work! They truly cared - well done!!!

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PERGOLUX Sundream S1
Paul
Great product and service very happy!

Took us a long time to decide on which Pagoda to go for as there are so many in the market. But I have to say the quality and customer service have been great. Its also an incredibly well designed product. Put together by Matt’s team, would highly recommend!

Pound for Pound - The Best - Not Even Close!!!

I spent literally months shopping for a pergola. It was going to be a huge part of our overall backyard design that included a pool and kitchen. I researched wood types, steel types, alloy types. I needed something modern but not over the top and sturdy. I am in the Dallas area and we sometimes deal with hail storms. I needed to be able to have quick access to louvers to prevent damage. After months of detailed searching, I chose Pergolux Skydance. ---- couldn't be happier with my choice! You will not be disappointed!

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PERGOLUX Skydance S2
DEREK HOLLYOAKE
Skydance 6x4m Experiences Shared

We are extremely pleased with the new Pergolux Skydance pergola that we have now had for a couple of months. This is a large and solid structure and found that it was necessary to build the pergola away from the building we wanted it to be located against. We found that the final connections could not be completed from the inside as we had been advised, and we were lucky to be able to lift the entire pergola onto rollers and away from the main building to complete the installation, before rolling back to it's final location. Very pleased to see that the installation instructions have now been greatly improved - it would have helped us tremendously if we had them before we built ours! We had a problem with the motor soon after completing the build but fortunately the help desk quickly arranged a replacement to be delivered. The pergola is very well constructed and we will definitely be recommending it to anybody interested.

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PERGOLUX Pergola S1
Nigel rankin
Another Room in the garden

We did a lot of research before we made our purchase . I am so glad we did as this design is the best . We have now had our Pergolux for 3 months and it been like having another room to the house , well garden room . We have sat out most nights and it certainly helps with having the screens and 2 heaters when the nights are drawing in .

We had a video call with the Pergolux team and this helped in many ways with them demonstrating how the roof works and screens . We ended up going for the sundance model as this has the flat roof when closed . We had lots of questions and they got back to us the following day with the answers . Great service .

I would recommend that you have a professional company install the unit as it took them 6 hours to erect ours and I am so glad we made that decision . Pergolux will send you contact details for assistance with having the unit erected . The company we had were able to do the assembly within 6 days of the pergolux being delivered . Excellent service from them as well.

Great service and highly recommend this company .

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PERGOLUX Pergola S1
Steve Jewell
Quality PERGOLUX

Just completed construction of 3*3 pergola- took our time referring back to instructions and video app continually. All went smoothly and we now have a really solid pergola which we are well pleased with.
Just a small comment regarding the video- if sections of it were able to be slowed down a bit that may help
Otherwise, we are very happy from delivery, contact and construction

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PERGOLUX Pergola S1
Pergolux worshipper
Excellent pergola

I’ve had my Pergolux pergola for 3 months. So glad I’ve got it. Best thing I’ve bought in years. Had it installed by M Heaven Ltd. They were excellent & sooo helpful. Perfect job & very tidy. Couldn’t have done better than to go with Pergolux & MHeaven Ltd. Definitely recommend.

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PERGOLUX Pergola S1
Rav Dhaliwal
Pergolux Pergola

We purchased the Pergolux Pergola with LED lights and wooden slat walls. We are very happy with the product as this looks classy, feels solid and is great for hosting.

Having shopped around I would recommend Pergolux in terms of value for money and customer service.

Rav

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PERGOLUX Pergola S1
Daniel Teodorescu
Our beautiful cozy pergola

We are very happy with our pergola suits for the garden and valuable in any matter .We love it!

120% Satisfied!

The Pergolux brand is one complete class and high-end craftsmanship! The quality is excellent and is worth every penny. The assemble instructions could be more detailed as it took a lot longer than 4 hours to install, but we got there and it was worth it in the end. Would highly recommend.

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PERGOLUX Pergola S1
Ehab ElGindy
Great Pergola, amazing quality

I am very happy with the quality and customer support I received from Pergolux.
The Pergola was delivered very quickly after placing the order with Mark. A few screws were missing, but that wasn't an issue, they sent them the next day.
The quality of the Pergola is exceptional, the integrated RGB LED light stands out. I am very pleased with this purchase.

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PERGOLUX Pergola S1
James Morris
Excellent quality and easy to install.

The pergola arrived on the day and time expected.
We had excellent customer service and advice from Mark at the Abingdon site.
I fitted it in a couple of days. Instructions from leaflet and online easy to follow.

Chic, Functional and Great Value - Couldn't Have Asked for More.

I'm thrilled with the recently installed pergola in my lawn! It's proven to be an incredible addition that offers both style and functionality. The design is remarkably chic, blending seamlessly with the surroundings. The value for the investment is impressive, as the pergola (along with the sliding glass doors, wooden slats and the custom LED lights) feels solid and well-crafted. What truly sets this experience apart is the exceptional customer service. From planning to installation (used one of the Pergolux recommended vendor), the team ensured everything went smoothly. Overall, I couldn't be happier with my choice – a wonderful pergola that enhances my outdoor space & provides great value.

3 X 3 Pergola

Excellent product with excellent support and customer service.
Tricky to install if you have never installed one before but straight forward once you have learnt how.
We love spending time in our garden and the Pergola adds a whole new dimension.
This is a sturdy and high quality product.

4x4 wall mounted

The order process and delivery was really straight forward. The pergola seems robust and looks like it will weather well. I had it installed by Matthew, the Pergolux installer. I’m glad I did as it’s a time consuming process. The LEDs are a great addition and glad we had them. The pull down screen is good and going to install another for winter. Exactly what we wanted to cover the hot tub for summer and winter. One thing, the kit doesn’t include is a seal to the wall. So be prepared before installing.

I received my pergola 3x3 with three screens and the delivery was prompt and the drivers carried it all through the house to where I wanted it (it was all very heavy ) and I assembled it in may just in time for the hot weather , I had one issue when putting it together with some certain screws missing but that was rectified straight away after I contacted them and I had a question about the screens which was explained and answered through the chat on their website.if anyone is considering getting one I would say do it and you won’t regret it, I have enjoyed many days/ evenings in the garden which gives you plenty of options with having the screens and shade if required.it seems like it is very good quality and I hope to enjoy it for many years to come.

Pergolux extension

Very pleased with the new Pergolux with sliding glass on two sides and fixed glass on the third. The “cube” as it has become known is a great indoor/ outdoor space - Ideal for entertaining and summer evenings.

3x3 Pergola

Super product. Instruction diagrams could be bigger and video much slower !
Item damaged in transit was replaced next day.
Beware of cheaper products, this is bulletproof.

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PERGOLUX Pergola S1
david wright
Pergolux 4 x 3

Very pleased with purchase, great build quality
Outstanding customer service particularly when assembling !
Instructions could be better though

Love our outdoor room

Our Pergolux pergola has given us a whole new room, just outdoors. Affording shade and/or shelter when needed, the louvre roof is idea. The structure is sturdy and of excellent quality; packaging and delivery was first class and customer service prompt and helpful. Only slight niggle was that the assembly instructions were not as clear as might be. It took our contractor about 4 hours with three people, but he has recommended them to further clients since, so it hasn’t put him off!